Terms and Conditions

Terms and Conditions
  1. These terms
    1. These are the terms and conditions on which we supply Luxury Fashion Products, Clothings, Shoes, Leather Goods, Handbags, Lifestyle Products, etc. (“Products”) to you through our website (our “Platform”).
    2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
    3. By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
  2. Information about us and how to contact us
    1. We are OneZ Group Limited, a company registered in Hong Kong, trading as OneZhop. Our company registration number is 69556286 and our registered office is at Rm. A10, 11/F., Genesis, 33-35 Wong Chuk Hang Rd., Wong Chuk Hang, Hong Kong. 
    2. For any questions or problems relating to our Platform, our Products or these terms, you can contact us by telephoning our customer service team at +85265566920 or email us at enquiry@onezhop.com or write to us at Rm. A10, 11/F., Genesis, 33-35 Wong Chuk Hang Rd., Wong Chuk Hang, Hong Kong.
    3. We are the data controller in relation to our Platform and are responsible for your personal data. Please refer to Clause 14 and our privacy policy which is available at www.onezhop.com for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.
    4. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
    5. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    1. You may place orders with us as instructed on our Platform. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we are unable to accept your order, we will let you know in writing and will not charge you for the Product ordered. This might be because:
      1. the Product ordered is out of stock;
      2. there are unexpected limits on our resources which we could not reasonably plan for;
      3. we have identified an error in the price or description of the Product; or
      4. we are unable to meet a delivery deadline you have specified.
    3. We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.
  4. Our products
    1. The images of the Products on our Platform are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Products that you purchase may vary slightly from those images.
    2. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Platform have a twenty per cent (20%) tolerance.
    3. The packaging of the Products may vary from that shown in images on our Platform.
    4. If we are making the Products according to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our Platform or by contacting us.
  5. Your rights to make changes
    1. If you wish to make a change to the Product you have ordered, please contact us. We have full discretion whether or not to accept the changes. We will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 - Your rights to end the contract).
  6. Changes to our product or these terms
    1. We may make minor changes to the Product from time to time in order to:
      1. reflect changes in relevant laws and regulatory requirements; and
      2. implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
    2. If we make significant changes to these terms or the Product, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
  7. Providing the products
    1. We will deliver the Products to the address as specified in your order as soon as reasonably possible on or about the estimated delivery dates as set out in our confirmation email. The costs of delivery will be as displayed to you on our Platform.
    2. If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    3. If you have asked to collect the Products from our premises, you can collect them at the address we specify by appointment during 10:00 a.m. to 6:00 p.m. on weekdays (excluding public holidays).
    4. If no one is available at the address as specified in your order to take delivery, we will let you know how to rearrange delivery or collect the Products from a local depot.
    5. If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2 will apply.
    6. If we miss the delivery deadline for any Product, then you may treat the contract as at an end straight away if any of the following apply:
      1. we have refused to deliver the Products;
      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
      3. you told us before we accepted your order that delivery within the delivery deadline was essential.
    7. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under Clause 7.6, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
    8. If you do choose to treat the contract as at an end for late delivery under Clause 7.6 or Clause 7.7, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery.  If the Products have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +85265566920 or email us at enquiry@onezhop.com for a return label or to arrange collection.
    9. A Product will be your responsibility from the time we deliver the Product to the delivery location you specified or you (or a carrier organised by you) collect it from us.
    10. You own a Product once we have received payment in full.
    11. We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our Platform. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 
    12. We may have to suspend the supply of a Product to:
      1. deal with technical problems or make minor technical changes;
      2. update the Product to reflect changes in relevant laws and regulatory requirements; or
      3. make changes to the Product as requested by you or notified by us to you (see Clause 6).
    13. We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product, we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than fourteen (14) days and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.

 

  1. Your rights to end the contract
    1. You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      1. If what you have bought is faulty or misdescribed you may have a right to end the contract or to get the Product repaired or replaced or to get some or all of your money back, see Clause 11;
      2. If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
      3. If you have just changed your mind about the Product, see Clause 8.3; 
      4. In all other cases, see Clause 8.7 and Clause 8.8.
    2. If you are ending a contract for a reason set out below the contract will end immediately, we will refund you in full for any Products which have not been provided:
      1. we have told you about an upcoming change to the Product or these terms which you do not agree to (see Clause 6.2);
      2. we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
      3. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see Clause 7.6));
      4. there is a risk that supply of the Products may be significantly delayed because of events outside our control; or
      5. we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than fourteen (14) days.
    3. We offer you a goodwill guarantee under which you may change your mind within seven (7) days and receive a refund.
    4. You have seven (7) days to change your mind after the day you receive the Products. However, you cannot change your mind if the Product is perishable or damaged.
    5. You do not have a right to change your mind after sealed and/or tagged Products have been unsealed and/or untagged or any Products have become mixed inseparably with other items.
    6. Even if we are not at fault and you do not have a right to change your mind under Clause 8.3, you can still end the contract before it is completed (i.e. when the Product is delivered and paid for) by giving us notice in writing, provided that you will pay us reasonable compensation for the net costs we will incur as a result of your ending the contract. In such case, the contract will end immediately. We will refund any advance payment you have made for Products which will not be provided to you.
    7. To end the contract with us, please email our customer services at enquiry@onezhop.com.
    8. If you end the contract with us, we will refund you the price you paid for the Products excluding delivery costs, but we may make the following deductions from the price:
      1. deductions to reflect any deduction in value of the Products caused by you handling them in a way which would not be permitted in a shop (if we refund you before we are able to inspect the Products and later discover that you have handled them in an unacceptable way, you must pay us the appropriate amount); and
      2. deductions to reflect the difference between the least expensive delivery method we offer and the delivery method chosen by you for the Products.
    9. We will make any refunds due to you as soon as possible. 
  2. Return of products upon end of contract
    1. If you end the contract for any reason after Products have been delivered to you, you must return them to us by contacting our Customer Service staff by email. If you are exercising your right to change your mind under our goodwill guarantee you must send off the goods within fourteen (14) days of telling us you wish to end the contract.
    2. We will pay the costs of return (or our collection) of the Products only if:
      1. the Products are faulty or misdescribed; or
      2. you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
      3. In all other circumstances you must pay the costs of return (or our collection) of the Products.
  3. Our rights to end the contract
    1. We may end the contract for a Product at any time by writing to you if:
      1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, for example, payment details, delivery information;
      2. you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
    2. If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  4. Product defects
    1. We warrant that on delivery, and for a period of one (1) week from the date of delivery (the “Warranty Period”), the Products will:
      1. be of merchantable or satisfactory quality;
      2. be fit for purpose held out by us;
      3. be free from material defects in design, material and workmanship; and
      4. conform with their description given on our Platform in all material aspects.
    2. Any warranty given by us under this clause does not apply to any defect in the Products arising from:
      1. fair wear and tear;
      2. wilful damage, abnormal storage or working conditions, accident, or negligence by you or by any third party;
      3. your failure to operate or use the Products in accordance with any instructions (including instructions relating to storage, installation, use and maintenance) given by us;
      4. any alteration or repair by you or by a third party; or
      5. us following any of your specification or requests.
    3. If you become aware of any defect in all or part of the Products delivered during the Warranty Period, you must:
      1. give notice in writing to us as soon as practicable; and
      2. return the allegedly defective Products to us (either by posting the Products to us or allow us to collect them from you).
    4. Where the Products returned under Clause 11.3 are found to be defective we will, at our option, repair or replace the defective Products, or refund the price of such defective Products in full. We have no further liability to you for defective Products upon replacement, repair or refund of the defective Products.
    5. If you have any questions or complaints about any Product, please call customer services on +85265566920 or email us at enquiry@onezhop.com.
  5. Price and payment
    1. The price of the Product will be the price indicated on the order pages when you placed your order. The price indicated will be in Z Points, a trading currency that is owned by our company, please see Clause 19 for more details. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see Clause 12.2 for what happens if we discover an error in the price of the Product you order. 
    2. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the correct price for the Product at your order date is less than the price stated to you, we will charge the lower amount; but if it's higher than the price stated to you, we will contact you for your instructions before we accept your order.
    3. We accept payment by online payment methods and major credit cards for all other related fees and charges.
    4. You must pay for the Products before we despatch them.
    5. If you think an invoice is wrong please contact us promptly to let us know.
  6. Our responsibility for loss or damage suffered by you
    1. Subject to Clause 13.2:
      1. all other warranties, conditions, or terms relating to fitness for purpose, quality, or condition of the Products, whether express or implied by statute or common law or otherwise, are expressly excluded;
      2. we shall not be liable to you (whether in contract, tort or otherwise) for any loss of profit or any indirect or consequential loss arising from or in connection with the provision of the Products; and
      3. our total liability to you for all losses arising from or in connection with the provision of the Products shall be limited to the total sums received by us for the Products.
    2. Nothing in these terms will limit or exclude our liability for:
      1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (where applicable);
      2. fraud or fraudulent misrepresentation; or
      3. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
  7. Use of your personal information

When you register or otherwise use our Platform, you provide us with personal data which is collected and used in accordance with the terms of our privacy policy which is accessible at www.onezhop.com. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

  1. Entire agreement
    1. These terms constitute the entire agreement between us in relation to your purchase. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, in relation to your purchase.
    2. You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.
  2. Other important terms
    1. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for Products not provided.
    2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our goodwill guarantee under Clause 8.3 to a person who has acquired the Product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that he/she is now the owner of the Product.
    3. This contract is between you and us. Nobody else has any rights under this contract (except someone you pass your guarantee on to). No other person shall have any rights to enforce any of its term.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
  3. Languages
    1. In case of discrepancies between the English and Chinese language versions of these terms, the English version shall prevail.
  4. Governing law and jurisdiction
    1. These terms are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region.
    2. The courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.
  5. Z Points
    1. Z Points is the trading currency that is created and owned by our platform;
    2. Z Points will be allocated to each paying members of our platform based on the Products the members bring in to trade for;
    3. Z Points for the Products is determined by our professional evaluation team and our Z Points matrix evaluation system. All points are final and are not subject to challenge from our members or any third parties;
    4. Z Points is currently not available for exchange or purchase by any other currency.

 

TERMS OF USE

  1. These terms
    1. These terms of use govern your use and access to our services, including our website(s), our application(s), our application programming interfaces (APIs), our notifications and any information or content appearing therein (collectively our “Platform”).
    2. By using our Platform, you agree to these terms regardless of whether you are paying user or a non-paying visitor. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
    3. You should also read our Privacy Policy which sets out how we collect and use your personal information.
  2. About us and how to contact us
    1. We are OneZ Group Limited, a company registered in Hong Kong, trading as OneZhop. Our Company Registration Number is 69556286 and our registered office is at Rm. A10, 11/F., Genesis, 33-35 Wong Chuk Hang Rd., Wong Chuk Hang, Hong Kong..
    2. For any questions or problems relating to our Platform, our products or services, or these terms, you can contact us by telephoning our customer service team at +85265566920 or emailing us at members@onezhop.com or writing to us at Rm. A10, 11/F., Genesis, 33-35 Wong Chuk Hang Rd., Wong Chuk Hang, Hong Kong..
    3. We are the data controller in relation to our Platform and are responsible for your personal data. Please refer to our Privacy Policy which is available at www.onezhop.com for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.
    4. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
    5. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Changes of terms
    1. We may amend these terms from time to time by posting the updated terms on our Platform. If we make material changes, we will notify you of the changes before they become effective. By continuing to use our Platform and our services after the changes come into effect means that you agree to be bound by the revised policy.
  4. Availability of our services
    1. We are constantly changing and improving our Platform and the products or services we provide. We may from time to time change or discontinue any of the products or services we offer, or add or remove functionalities or features, and we may suspend or stop certain products, services, functionalities or features altogether. If we discontinue certain products, services, functionalities or features, we will give you advance notice where reasonably possible.
    2. We may release products, services, functionalities or features that we are still testing and evaluating. We will label such services as “beta”, “preview”, “early access” or “trial” or any words or phrases with similar meanings. You understand that these beta services are not as reliable as other products or services we offer.
    3. We reserve the right to limit your use of our Platform and the services we provide, including the right to restrict, suspend or terminate your account if we believe you are in breach of these terms or are misusing our Platform or any services we provide.
    4. We try our best to ensure that our Platform is always available, but we do not guarantee that the operation of or access to our Platform will be uninterrupted or continuous. Our Platform may be interrupted for maintenance, repairs, upgrades, network or equipment failures.
    5. You are responsible for configuring your information technology, computer programmes and platform or system in order to access our Platform. We do not guarantee that our Platform will be free from bugs or viruses.
  5. Your account and password
    1. In registering for an account on our Platform, you must provide truthful, accurate and up-to-date information about yourself. You should choose a strong and secure password. You must keep your password secure and confidential.
    2. You agree not to share your account credentials or give others access to your account. If and when we detect that an account is shared by multiple users, we may treat this as a security breach and suspend or terminate your account.
    3. We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you are in breach of these terms.
    4. You agree to follow our Acceptable Use Policy, which is set out at the end of these terms.
    5. You are responsible for all actions or activities that happens by, through or under your account, unless you report misuse.
  6. Use of the platform
    1. You must comply with the Acceptable Use Policy and all applicable laws and regulatory requirements, including privacy laws and intellectual property laws in using or accessing the Platform.
    2. Subject to your payment of applicable fees, we give you a personal, worldwide, royalty-free, non-assignable, non-transferrable, non-sublicensable, non-exclusive and revocable licence to access and use our Platform, including any software or application as part of the services we offer. This licence is for the sole purpose of enabling you to use and enjoy the benefit of our Platform as provided by us and in the manner as permitted by these terms.
    3. This licence to use our Platform will terminate if you do not comply with these terms or other additional terms or conditions imposed by us from time to time.
    4. You must not copy, modify, distribute, sell, lease, loan or trade any access to the Platform or any data or information on it.
  7. Your rights
    1. You retain your rights to any information or content you submit, post or display on or through the Platform (“Your Content”). By submitting, posting or displaying such content, you grant us a worldwide, non-exclusive, royalty-free licence (with the right to sublicense) to use, process, copy, reproduce, adapt, modify, publish, transmit, display and distribute such content in any and all media or through any distribution channels (now known or later developed), subject to the applicable provisions in our Privacy Policy.
    2. You are responsible for your use of Your Content and any consequences thereof, including any consequences of the use of Your Content by other users or third parties. We are not responsible or liable for any use of Your Content, nor the use of any content or information submitted or posted by other users or visitors.
    3. You warrant that Your Content is not and will not infringe rights of any third parties and that you have all the necessary rights, power and authority to satisfy your obligations with regard to Your Content under these terms.
    4. If you believe your intellectual property rights have been infringed, please contact us by emailing us at members@onezhop.com or call our customer service team at +85265566920.
  8. Our rights
    1. All intellectual property rights subsisting in the Platform or the products or services we provide belong to us or have been lawfully licensed to us. All rights under applicable laws are hereby reserved. You must not upload, post, publish, reproduce, transmit or distribute any content or component of our Platform in any way, or create any derivative works with respect to any such content or component.
    2. We may (at our discretion but are not obliged to) review content or information submitted or posted by users on our Platform. We reserve the right to remove any content which we consider as offensive, harmful, deceptive, discriminative, defamatory or otherwise inappropriate or misleading, or content that we believe may be infringing rights of third parties. We do not endorse or support any views expressed by any users on our Platform.
    3. Our name “OneZhop” and our marks and logos are our trade marks (be it registered or unregistered) and may not be used without our express prior written consent.
  9. Integrations
    1. We integrate with third-party software to provide a full suite of functionalities to our users. We are not responsible for any issues or loss arising from the use of any third-party software. Your access and use of the third-party software is governed by the terms of service or user agreements of that software.
  10. Feedback
    1. We value and welcome feedback on our Platform. You agree that we are free to use, disclose, adopt and/or modify any feedback and any information (including any ideas, concepts, proposals, suggestions or comments) provided by you to use in connection with our Platform or any products or services we offer, without any payment to you.
    2. You hereby waive and agree to waive any rights to claim for any fees, royalties, charges or other payments in relation to our use, disclosure, adoption and/or modification of any of your feedback.
  11. Limitation on liabilities
    1. Some countries or jurisdictions may not allow the disclaimers in this clause, in which case these disclaimers will not apply to you.
    2. To the fullest extent permitted by law, we (including our holding company(ies), subsidiaries, affiliates, directors, officers, employees, agents, representatives, partners and licensors (collectively, “Our Entities”)) expressly limit our liabilities in connection with or arising out of the provision of the Platform as follows:
      1. we provide the Platform and any products or services we offer on an “as is” and “as available” basis, and your access to or use of our Platform is at your own risk;
      2. we give no assurance, representation or warranty of any kind (whether express or implied) about the Platform and any products or services we provide;
      3. we do not guarantee that the information or content you find on the Platform is always accurate, truthful, complete and up-to-date;
      4. we expressly disclaim all warranties and representations (for example, warranties of merchantability, fitness for a particular purpose, and non-infringement);
      5. we are not responsible for any delay or disruption in our Platform or any defect, viruses, bugs or errors; and
      6. we are not responsible for the conduct of or any content or information submitted or posted by any user of the Platform (whether online or offline).
    3. To the fullest extent permitted by law, Our Entities are not liable to you or others for:
      1. any indirect, incidental, special, exemplary, consequential or punitive damages; or
      2. any loss of data, business, opportunities, reputation, profits or revenues,
      3. relating to the use of our Platform or any products or services we offer. 
    4. We do not exclude or limit our liability to you where it would be illegal to do so. This includes any of our liability for fraud or making fraudulent misrepresentation in operating the Platform or providing the products or services we offer.
    5. If you are using the Platform as a consumer, in some countries or jurisdictions you may have certain legal rights as a consumer. In such cases, nothing in these terms limit your legal rights as a consumer that may not be waived by contract.
    6. Other than the types of liabilities that we cannot limit by law, the liabilities of Our Entities to you (on aggregate) are limited to the amount you have paid us (if any) for the use of our Platform or for any products or services we offer over the last twelve (12) months.
  12. Your representation
    1. Our Platform is not intended for and may not be used by minors. By using our Platform, you represent that you are an adult and that you are able to legally enter into contractual agreements.
    2. If you are using the Platform on behalf of an entity, by using the Platform you represent that you have the necessary rights and authority to agree to these terms (and our Privacy Policy, Acceptable Use Policy and other documents referred to herein) on behalf of that entity.
  13. Indemnity
    1. You agree to indemnify and hold Our Entities harmless from and against all liabilities, damages, claims, costs (including legal fees and costs), and expenses in connection with or arising from (i) your breach of these terms, (ii) your use of our Platform and/or (iii) any misrepresentation made by you.
    2. You also agree to fully co-operate with us in the defence or settlement of any claim in relation to or arising out of our Platform or these terms.
  14. Termination
    1. These terms will continue to apply until terminated by either you or us as follows.
    2. You may stop using the Platform any time by deactivating your account.
    3. We reserve the right to suspend or terminate your access to our Platform, if we reasonably believe:
      1. you are in serious or repeated breach of these terms (including a prolonged failure to settle any payment);
      2. you are using the Platform in a manner that would cause a real risk of harm or loss to us, other users, or the public;
      3. we are requested to do so by government or regulatory authorities or as required under applicable laws, regulations or legal processes; or
      4. our provision of the Platform to you is no longer possible or commercially viable.

In any of the above cases, we will notify you by the email address associated with your account or at the next time you attempt to access your account, unless we are prohibited from notifying you by law.

    1. Upon termination of your access, these terms will also terminate except for Clauses 11 to 19.
    2. Where we consider necessary or appropriate, we will report any breach of these terms (or the Acceptable Use Policy) to law enforcement authorities and we will cooperate with such authorities by disclosing your identity and providing any information about you within our systems to them.
    3. Upon termination of your access, your rights to the use of Z Points obtained in your account will also be terminated and be deemed unusable by you or any other parties.
  1. Entire agreement
    1. These terms constitute the entire agreement between any user and us in relation to the use of or any transactions on the Platform. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between any user and us, whether written or oral, in relation to the use of or any transactions on the Platform.
    2. You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.
  2. Other important terms
    1. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for any products not provided.
    2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
  3. Contact
    1. If you have any questions about these terms or the Acceptable Use Policy, please contact us by members@onezhop.com.
  4. Languages
    1. In case of discrepancies between the English and Chinese language versions of these terms, the English version shall prevail.
  5. Governing law and jurisdiction
    1. These terms are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region.
    2. The courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.

Acceptable Use Policy

    1. As part of the terms of use, you agree not to misuse the Platform or help anyone else to do so. For example, you agree not to do any of the following in connection with the Platform:
      1. use our Platform for unlawful or unauthorised purposes;
      2. re-sell or attempt to benefit in a commercial fashion from any data, content or information available on the Platform;
      3. probe, scan, or test the vulnerability of any system or network;
      4. breach or otherwise circumvent any security or authentication measures or service use limits;
      5. access, tamper with, or use non-public areas or parts of the Platform;
      6. interfere with or disrupt any user, host, or network, for example by sending a virus, trojan, worm, logic bomb, or any other material that is malicious or technologically harmful, overloading, flooding, spamming, or mail-bombing any part of the Platform, or by scripting the creation of any content in such manner as to interfere with or create an undue burden on the Platform;
      7. reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Platform or any related technology that is not open source;
      8. access, search, or create accounts for the Platform by any means (automated or otherwise) other than our publicly supported interfaces (for example, "scraping" or creating accounts in bulk) or attempt to do so;
      9. send unsolicited communications, promotions or advertisements, or spam;
      10. forge any TCP/IP packet header or any part of the header information in any email;
      11. send altered, deceptive, or false source-identifying information, including "spoofing" or "phishing";
      12. conduct surveys, contests, or pyramid schemes, or promote or advertise products or services without appropriate authorisation;
      13. abuse referrals or promotions;
      14. post, publish, upload, display, distribute, or share materials that are unlawful, inappropriate, profane, pornographic, obscene, indecent, libelous, defamatory, abusive, or knowingly false, and/or that infringe intellectual property rights;
      15. violate the letter or spirit of our terms of use;
      16. violate applicable laws or regulations in any way; or
      17. violate the privacy or infringe the rights of others.

 

  1. Z Points
    1. Z Points is the trading currency that is created and owned by our platform;
    2. Z Points will be allocated to each paying members of our platform based on the Products the members bring in to trade for;
    3. Z Points for the Products is determined by our professional evaluation team and our Z Points matrix evaluation system. All points are final and are not subject to challenge from our members or any third parties;
    4. Z Points is currently not available for exchange or purchase by any other currency.

Last updated: February 1, 2019