Terms and Conditions

Terms and Conditions

Swap for Z Points Terms and Conditions

  1. These terms
    1. These are the terms and conditions on which we supply Luxury Fashion Products, Clothings, Shoes, Leather Goods, Handbags, Lifestyle Products, etc. (“Products”) to you through our website (our “Platform”).
    2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
    3. By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
  2. Information about us and how to contact us
    1. We are OneZ Group Limited, a company registered in Hong Kong, trading as OneZhop. Our company registration number is 69556286 and our registered office is at Rm. A10, 11/F., Genesis, 33-35 Wong Chuk Hang Rd., Wong Chuk Hang, Hong Kong. 
    2. For any questions or problems relating to our Platform, our Products or these terms, you can contact us by telephoning our customer service team at +85265566920 or email us at enquiry@onezhop.com or write to us at Rm. A10, 11/F., Genesis, 33-35 Wong Chuk Hang Rd., Wong Chuk Hang, Hong Kong.
    3. We are the data controller in relation to our Platform and are responsible for your personal data. Please refer to Clause 14 and our privacy policy which is available at www.onezhop.com for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.
    4. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
    5. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    1. You may place orders with us as instructed on our Platform. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we are unable to accept your order, we will let you know in writing and will not charge you for the Product ordered. This might be because:
      1. the Product ordered is out of stock;
      2. there are unexpected limits on our resources which we could not reasonably plan for;
      3. we have identified an error in the price or description of the Product; or
      4. we are unable to meet a delivery deadline you have specified.
    3. We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.
  4. Our products
    1. The images of the Products on our Platform are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Products that you purchase may vary slightly from those images.
    2. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Platform have a twenty per cent (20%) tolerance.
    3. The packaging of the Products may vary from that shown in images on our Platform.
    4. If we are making the Products according to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our Platform or by contacting us.
  5. Your rights to make changes
    1. If you wish to make a change to the Product you have ordered, please contact us. We have full discretion whether or not to accept the changes. We will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 - Your rights to end the contract).
  6. Changes to our product or these terms
    1. We may make minor changes to the Product from time to time in order to:
      1. reflect changes in relevant laws and regulatory requirements; and
      2. implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
    2. If we make significant changes to these terms or the Product, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
  7. Providing the products
    1. We will deliver the Products to the address as specified in your order as soon as reasonably possible on or about the estimated delivery dates as set out in our confirmation email. The costs of delivery will be as displayed to you on our Platform.
    2. If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    3. If you have asked to collect the Products from our premises, you can collect them at the address we specify by appointment during 10:00 a.m. to 6:00 p.m. on weekdays (excluding public holidays).
    4. If no one is available at the address as specified in your order to take delivery, we will let you know how to rearrange delivery or collect the Products from a local depot.
    5. If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2 will apply.
    6. If we miss the delivery deadline for any Product, then you may treat the contract as at an end straight away if any of the following apply:
      1. we have refused to deliver the Products;
      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
      3. you told us before we accepted your order that delivery within the delivery deadline was essential.
    7. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under Clause 7.6, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
    8. If you do choose to treat the contract as at an end for late delivery under Clause 7.6 or Clause 7.7, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery.  If the Products have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +85265566920 or email us at enquiry@onezhop.com for a return label or to arrange collection.
    9. A Product will be your responsibility from the time we deliver the Product to the delivery location you specified or you (or a carrier organised by you) collect it from us.
    10. You own a Product once we have received payment in full.
    11. We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our Platform. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 
    12. We may have to suspend the supply of a Product to:
      1. deal with technical problems or make minor technical changes;
      2. update the Product to reflect changes in relevant laws and regulatory requirements; or
      3. make changes to the Product as requested by you or notified by us to you (see Clause 6).
    13. We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product, we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than fourteen (14) days and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.

 

  1. Your rights to end the contract
    1. You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      1. If what you have bought is faulty or misdescribed you may have a right to end the contract or to get the Product repaired or replaced or to get some or all of your money back, see Clause 11;
      2. If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
      3. If you have just changed your mind about the Product, see Clause 8.3; 
      4. In all other cases, see Clause 8.7 and Clause 8.8.
    2. If you are ending a contract for a reason set out below the contract will end immediately, we will refund you in full for any Products which have not been provided:
      1. we have told you about an upcoming change to the Product or these terms which you do not agree to (see Clause 6.2);
      2. we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
      3. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see Clause 7.6));
      4. there is a risk that supply of the Products may be significantly delayed because of events outside our control; or
      5. we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than fourteen (14) days.
    3. We offer you a goodwill guarantee under which you may change your mind within seven (7) days and receive a refund.
    4. You have seven (7) days to change your mind after the day you receive the Products. However, you cannot change your mind if the Product is perishable or damaged.
    5. You do not have a right to change your mind after sealed and/or tagged Products have been unsealed and/or untagged or any Products have become mixed inseparably with other items.
    6. Even if we are not at fault and you do not have a right to change your mind under Clause 8.3, you can still end the contract before it is completed (i.e. when the Product is delivered and paid for) by giving us notice in writing, provided that you will pay us reasonable compensation for the net costs we will incur as a result of your ending the contract. In such case, the contract will end immediately. We will refund any advance payment you have made for Products which will not be provided to you.
    7. To end the contract with us, please email our customer services at enquiry@onezhop.com.
    8. If you end the contract with us, we will refund you the price you paid for the Products excluding delivery costs, but we may make the following deductions from the price:
      1. deductions to reflect any deduction in value of the Products caused by you handling them in a way which would not be permitted in a shop (if we refund you before we are able to inspect the Products and later discover that you have handled them in an unacceptable way, you must pay us the appropriate amount); and
      2. deductions to reflect the difference between the least expensive delivery method we offer and the delivery method chosen by you for the Products.
    9. We will make any refunds due to you as soon as possible. 
  2. Return of products upon end of contract
    1. If you end the contract for any reason after Products have been delivered to you, you must return them to us by contacting our Customer Service staff by email. If you are exercising your right to change your mind under our goodwill guarantee you must send off the goods within fourteen (14) days of telling us you wish to end the contract.
    2. We will pay the costs of return (or our collection) of the Products only if:
      1. the Products are faulty or misdescribed; or
      2. you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
      3. In all other circumstances you must pay the costs of return (or our collection) of the Products.
  3. Our rights to end the contract
    1. We may end the contract for a Product at any time by writing to you if:
      1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, for example, payment details, delivery information;
      2. you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
    2. If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  4. Product defects
    1. We warrant that on delivery, and for a period of one (1) week from the date of delivery (the “Warranty Period”), the Products will:
      1. be of merchantable or satisfactory quality;
      2. be fit for purpose held out by us;
      3. be free from material defects in design, material and workmanship; and
      4. conform with their description given on our Platform in all material aspects.
    2. Any warranty given by us under this clause does not apply to any defect in the Products arising from:
      1. fair wear and tear;
      2. wilful damage, abnormal storage or working conditions, accident, or negligence by you or by any third party;
      3. your failure to operate or use the Products in accordance with any instructions (including instructions relating to storage, installation, use and maintenance) given by us;
      4. any alteration or repair by you or by a third party; or
      5. us following any of your specification or requests.
    3. If you become aware of any defect in all or part of the Products delivered during the Warranty Period, you must:
      1. give notice in writing to us as soon as practicable; and
      2. return the allegedly defective Products to us (either by posting the Products to us or allow us to collect them from you).
    4. Where the Products returned under Clause 11.3 are found to be defective we will, at our option, repair or replace the defective Products, or refund the price of such defective Products in full. We have no further liability to you for defective Products upon replacement, repair or refund of the defective Products.
    5. If you have any questions or complaints about any Product, please call customer services on +85265566920 or email us at enquiry@onezhop.com.
  5. Price and payment
    1. The price of the Product will be the price indicated on the order pages when you placed your order. The price indicated will be in Z Points, a trading currency that is owned by our company, please see Clause 19 for more details. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see Clause 12.2 for what happens if we discover an error in the price of the Product you order. 
    2. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the correct price for the Product at your order date is less than the price stated to you, we will charge the lower amount; but if it's higher than the price stated to you, we will contact you for your instructions before we accept your order.
    3. We accept payment by online payment methods and major credit cards for all other related fees and charges.
    4. You must pay for the Products before we despatch them.
    5. If you think an invoice is wrong please contact us promptly to let us know.
  6. Our responsibility for loss or damage suffered by you
    1. Subject to Clause 13.2:
      1. all other warranties, conditions, or terms relating to fitness for purpose, quality, or condition of the Products, whether express or implied by statute or common law or otherwise, are expressly excluded;
      2. we shall not be liable to you (whether in contract, tort or otherwise) for any loss of profit or any indirect or consequential loss arising from or in connection with the provision of the Products; and
      3. our total liability to you for all losses arising from or in connection with the provision of the Products shall be limited to the total sums received by us for the Products.
    2. Nothing in these terms will limit or exclude our liability for:
      1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (where applicable);
      2. fraud or fraudulent misrepresentation; or
      3. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
  7. Use of your personal information

When you register or otherwise use our Platform, you provide us with personal data which is collected and used in accordance with the terms of our privacy policy which is accessible at www.onezhop.com. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

  1. Entire agreement
    1. These terms constitute the entire agreement between us in relation to your purchase. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, in relation to your purchase.
    2. You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.
  2. Other important terms
    1. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for Products not provided.
    2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our goodwill guarantee under Clause 8.3 to a person who has acquired the Product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that he/she is now the owner of the Product.
    3. This contract is between you and us. Nobody else has any rights under this contract (except someone you pass your guarantee on to). No other person shall have any rights to enforce any of its term.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
  3. Languages
    1. In case of discrepancies between the English and Chinese language versions of these terms, the English version shall prevail.
  4. Governing law and jurisdiction
    1. These terms are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region.
    2. The courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.
  5. Z Points
    1. Z Points is the trading currency that is created and owned by our platform;
    2. Z Points will be allocated to each paying members of our platform based on the Products the members bring in to trade for;
    3. Z Points for the Products is determined by our professional evaluation team and our Z Points matrix evaluation system. All points are final and are not subject to challenge from our members or any third parties;
    4. Z Points is currently not available for exchange or purchase by any other currency.

 

TERMS OF USE

  1. These terms
    1. These terms of use govern your use and access to our services, including our website(s), our application(s), our application programming interfaces (APIs), our notifications and any information or content appearing therein (collectively our “Platform”).
    2. By using our Platform, you agree to these terms regardless of whether you are paying user or a non-paying visitor. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
    3. You should also read our Privacy Policy which sets out how we collect and use your personal information.
  2. About us and how to contact us
    1. We are OneZ Group Limited, a company registered in Hong Kong, trading as OneZhop. Our Company Registration Number is 69556286 and our registered office is at Rm. A10, 11/F., Genesis, 33-35 Wong Chuk Hang Rd., Wong Chuk Hang, Hong Kong..
    2. For any questions or problems relating to our Platform, our products or services, or these terms, you can contact us by telephoning our customer service team at +85265566920 or emailing us at members@onezhop.com or writing to us at Rm. A10, 11/F., Genesis, 33-35 Wong Chuk Hang Rd., Wong Chuk Hang, Hong Kong..
    3. We are the data controller in relation to our Platform and are responsible for your personal data. Please refer to our Privacy Policy which is available at www.onezhop.com for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.
    4. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
    5. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Changes of terms
    1. We may amend these terms from time to time by posting the updated terms on our Platform. If we make material changes, we will notify you of the changes before they become effective. By continuing to use our Platform and our services after the changes come into effect means that you agree to be bound by the revised policy.
  4. Availability of our services
    1. We are constantly changing and improving our Platform and the products or services we provide. We may from time to time change or discontinue any of the products or services we offer, or add or remove functionalities or features, and we may suspend or stop certain products, services, functionalities or features altogether. If we discontinue certain products, services, functionalities or features, we will give you advance notice where reasonably possible.
    2. We may release products, services, functionalities or features that we are still testing and evaluating. We will label such services as “beta”, “preview”, “early access” or “trial” or any words or phrases with similar meanings. You understand that these beta services are not as reliable as other products or services we offer.
    3. We reserve the right to limit your use of our Platform and the services we provide, including the right to restrict, suspend or terminate your account if we believe you are in breach of these terms or are misusing our Platform or any services we provide.
    4. We try our best to ensure that our Platform is always available, but we do not guarantee that the operation of or access to our Platform will be uninterrupted or continuous. Our Platform may be interrupted for maintenance, repairs, upgrades, network or equipment failures.
    5. You are responsible for configuring your information technology, computer programmes and platform or system in order to access our Platform. We do not guarantee that our Platform will be free from bugs or viruses.
  5. Your account and password
    1. In registering for an account on our Platform, you must provide truthful, accurate and up-to-date information about yourself. You should choose a strong and secure password. You must keep your password secure and confidential.
    2. You agree not to share your account credentials or give others access to your account. If and when we detect that an account is shared by multiple users, we may treat this as a security breach and suspend or terminate your account.
    3. We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you are in breach of these terms.
    4. You agree to follow our Acceptable Use Policy, which is set out at the end of these terms.
    5. You are responsible for all actions or activities that happens by, through or under your account, unless you report misuse.
  6. Use of the platform
    1. You must comply with the Acceptable Use Policy and all applicable laws and regulatory requirements, including privacy laws and intellectual property laws in using or accessing the Platform.
    2. Subject to your payment of applicable fees, we give you a personal, worldwide, royalty-free, non-assignable, non-transferrable, non-sublicensable, non-exclusive and revocable licence to access and use our Platform, including any software or application as part of the services we offer. This licence is for the sole purpose of enabling you to use and enjoy the benefit of our Platform as provided by us and in the manner as permitted by these terms.
    3. This licence to use our Platform will terminate if you do not comply with these terms or other additional terms or conditions imposed by us from time to time.
    4. You must not copy, modify, distribute, sell, lease, loan or trade any access to the Platform or any data or information on it.
  7. Your rights
    1. You retain your rights to any information or content you submit, post or display on or through the Platform (“Your Content”). By submitting, posting or displaying such content, you grant us a worldwide, non-exclusive, royalty-free licence (with the right to sublicense) to use, process, copy, reproduce, adapt, modify, publish, transmit, display and distribute such content in any and all media or through any distribution channels (now known or later developed), subject to the applicable provisions in our Privacy Policy.
    2. You are responsible for your use of Your Content and any consequences thereof, including any consequences of the use of Your Content by other users or third parties. We are not responsible or liable for any use of Your Content, nor the use of any content or information submitted or posted by other users or visitors.
    3. You warrant that Your Content is not and will not infringe rights of any third parties and that you have all the necessary rights, power and authority to satisfy your obligations with regard to Your Content under these terms.
    4. If you believe your intellectual property rights have been infringed, please contact us by emailing us at members@onezhop.com or call our customer service team at +85265566920.
  8. Our rights
    1. All intellectual property rights subsisting in the Platform or the products or services we provide belong to us or have been lawfully licensed to us. All rights under applicable laws are hereby reserved. You must not upload, post, publish, reproduce, transmit or distribute any content or component of our Platform in any way, or create any derivative works with respect to any such content or component.
    2. We may (at our discretion but are not obliged to) review content or information submitted or posted by users on our Platform. We reserve the right to remove any content which we consider as offensive, harmful, deceptive, discriminative, defamatory or otherwise inappropriate or misleading, or content that we believe may be infringing rights of third parties. We do not endorse or support any views expressed by any users on our Platform.
    3. Our name “OneZhop” and our marks and logos are our trade marks (be it registered or unregistered) and may not be used without our express prior written consent.
  9. Integrations
    1. We integrate with third-party software to provide a full suite of functionalities to our users. We are not responsible for any issues or loss arising from the use of any third-party software. Your access and use of the third-party software is governed by the terms of service or user agreements of that software.
  10. Feedback
    1. We value and welcome feedback on our Platform. You agree that we are free to use, disclose, adopt and/or modify any feedback and any information (including any ideas, concepts, proposals, suggestions or comments) provided by you to use in connection with our Platform or any products or services we offer, without any payment to you.
    2. You hereby waive and agree to waive any rights to claim for any fees, royalties, charges or other payments in relation to our use, disclosure, adoption and/or modification of any of your feedback.
  11. Limitation on liabilities
    1. Some countries or jurisdictions may not allow the disclaimers in this clause, in which case these disclaimers will not apply to you.
    2. To the fullest extent permitted by law, we (including our holding company(ies), subsidiaries, affiliates, directors, officers, employees, agents, representatives, partners and licensors (collectively, “Our Entities”)) expressly limit our liabilities in connection with or arising out of the provision of the Platform as follows:
      1. we provide the Platform and any products or services we offer on an “as is” and “as available” basis, and your access to or use of our Platform is at your own risk;
      2. we give no assurance, representation or warranty of any kind (whether express or implied) about the Platform and any products or services we provide;
      3. we do not guarantee that the information or content you find on the Platform is always accurate, truthful, complete and up-to-date;
      4. we expressly disclaim all warranties and representations (for example, warranties of merchantability, fitness for a particular purpose, and non-infringement);
      5. we are not responsible for any delay or disruption in our Platform or any defect, viruses, bugs or errors; and
      6. we are not responsible for the conduct of or any content or information submitted or posted by any user of the Platform (whether online or offline).
    3. To the fullest extent permitted by law, Our Entities are not liable to you or others for:
      1. any indirect, incidental, special, exemplary, consequential or punitive damages; or
      2. any loss of data, business, opportunities, reputation, profits or revenues,
      3. relating to the use of our Platform or any products or services we offer. 
    4. We do not exclude or limit our liability to you where it would be illegal to do so. This includes any of our liability for fraud or making fraudulent misrepresentation in operating the Platform or providing the products or services we offer.
    5. If you are using the Platform as a consumer, in some countries or jurisdictions you may have certain legal rights as a consumer. In such cases, nothing in these terms limit your legal rights as a consumer that may not be waived by contract.
    6. Other than the types of liabilities that we cannot limit by law, the liabilities of Our Entities to you (on aggregate) are limited to the amount you have paid us (if any) for the use of our Platform or for any products or services we offer over the last twelve (12) months.
  12. Your representation
    1. Our Platform is not intended for and may not be used by minors. By using our Platform, you represent that you are an adult and that you are able to legally enter into contractual agreements.
    2. If you are using the Platform on behalf of an entity, by using the Platform you represent that you have the necessary rights and authority to agree to these terms (and our Privacy Policy, Acceptable Use Policy and other documents referred to herein) on behalf of that entity.
  13. Indemnity
    1. You agree to indemnify and hold Our Entities harmless from and against all liabilities, damages, claims, costs (including legal fees and costs), and expenses in connection with or arising from (i) your breach of these terms, (ii) your use of our Platform and/or (iii) any misrepresentation made by you.
    2. You also agree to fully co-operate with us in the defence or settlement of any claim in relation to or arising out of our Platform or these terms.
  14. Termination
    1. These terms will continue to apply until terminated by either you or us as follows.
    2. You may stop using the Platform any time by deactivating your account.
    3. We reserve the right to suspend or terminate your access to our Platform, if we reasonably believe:
      1. you are in serious or repeated breach of these terms (including a prolonged failure to settle any payment);
      2. you are using the Platform in a manner that would cause a real risk of harm or loss to us, other users, or the public;
      3. we are requested to do so by government or regulatory authorities or as required under applicable laws, regulations or legal processes; or
      4. our provision of the Platform to you is no longer possible or commercially viable.

In any of the above cases, we will notify you by the email address associated with your account or at the next time you attempt to access your account, unless we are prohibited from notifying you by law.

    1. Upon termination of your access, these terms will also terminate except for Clauses 11 to 19.
    2. Where we consider necessary or appropriate, we will report any breach of these terms (or the Acceptable Use Policy) to law enforcement authorities and we will cooperate with such authorities by disclosing your identity and providing any information about you within our systems to them.
    3. Upon termination of your access, your rights to the use of Z Points obtained in your account will also be terminated and be deemed unusable by you or any other parties.
  1. Entire agreement
    1. These terms constitute the entire agreement between any user and us in relation to the use of or any transactions on the Platform. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between any user and us, whether written or oral, in relation to the use of or any transactions on the Platform.
    2. You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.
  2. Other important terms
    1. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for any products not provided.
    2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
  3. Contact
    1. If you have any questions about these terms or the Acceptable Use Policy, please contact us by members@onezhop.com.
  4. Languages
    1. In case of discrepancies between the English and Chinese language versions of these terms, the English version shall prevail.
  5. Governing law and jurisdiction
    1. These terms are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region.
    2. The courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.

Acceptable Use Policy

    1. As part of the terms of use, you agree not to misuse the Platform or help anyone else to do so. For example, you agree not to do any of the following in connection with the Platform:
      1. use our Platform for unlawful or unauthorised purposes;
      2. re-sell or attempt to benefit in a commercial fashion from any data, content or information available on the Platform;
      3. probe, scan, or test the vulnerability of any system or network;
      4. breach or otherwise circumvent any security or authentication measures or service use limits;
      5. access, tamper with, or use non-public areas or parts of the Platform;
      6. interfere with or disrupt any user, host, or network, for example by sending a virus, trojan, worm, logic bomb, or any other material that is malicious or technologically harmful, overloading, flooding, spamming, or mail-bombing any part of the Platform, or by scripting the creation of any content in such manner as to interfere with or create an undue burden on the Platform;
      7. reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Platform or any related technology that is not open source;
      8. access, search, or create accounts for the Platform by any means (automated or otherwise) other than our publicly supported interfaces (for example, "scraping" or creating accounts in bulk) or attempt to do so;
      9. send unsolicited communications, promotions or advertisements, or spam;
      10. forge any TCP/IP packet header or any part of the header information in any email;
      11. send altered, deceptive, or false source-identifying information, including "spoofing" or "phishing";
      12. conduct surveys, contests, or pyramid schemes, or promote or advertise products or services without appropriate authorisation;
      13. abuse referrals or promotions;
      14. post, publish, upload, display, distribute, or share materials that are unlawful, inappropriate, profane, pornographic, obscene, indecent, libelous, defamatory, abusive, or knowingly false, and/or that infringe intellectual property rights;
      15. violate the letter or spirit of our terms of use;
      16. violate applicable laws or regulations in any way; or
      17. violate the privacy or infringe the rights of others.

 

  1. Z Points
    1. Z Points is the trading currency that is created and owned by our platform;
    2. Z Points will be allocated to each paying members of our platform based on the Products the members bring in to trade for;
    3. Z Points for the Products is determined by our professional evaluation team and our Z Points matrix evaluation system. All points are final and are not subject to challenge from our members or any third parties;

    4. Z Points is currently not available for exchange or purchase by any other currency.

Last updated: February 1, 2019

Buying Agent Terms and Conditions

 

Terms & Conditions

Please carefully read these Terms and Conditions and make sure that you understand them. These Terms and Conditions were posted on 2 April 2019, and may be updated from time to time. Accordingly, you should check the date of the Terms and Conditions, and review any changes since the last version.

1.Introduction 

1.1.The Onez ltd. (OneZhop) is registered in the Hong Kong Special Administrative Region of the People's Republic of China (Hong Kong) with company number 65566920 and has its registered office at RmA10, 11/F, Genesis, Wong Chuk Hang Rd,  Wong Chuk Hang, Hong Kong. This is also OneZhop's main trading address. 

1.2. One Zhop owns and operates the website https://onezhop.com/ (the Website).

1.3.These Terms and Conditions set out the terms and conditions pursuant to which OneZhop provides, through the Website, the Services described in Clause 2 below. These Terms and Conditions must be read in conjunction with OneZhop's Terms of Use, and OneZhop's Privacy Policy. These Terms and Conditions consist of three parts:

(i)Part A: Terms and conditions applicable to Sellers;

 (ii)Part B: Terms and conditions applicable to Buyers; and

 (iii)Part C: Terms and conditions applicable to both Sellers and Buyers.

1.4.By using or requesting to use any of the Services offered by OneZhop (see Clause 2 below), you confirm that you have read and understood:

(i)These Terms and Conditions, and you agree to be bound by and to comply with them; and (ii)OneZhop's Terms of Use and Privacy Policy, and you agree to be bound by and to comply with them.

1.5.We recommend that you print a copy of these Terms and Conditions or save them on your computer or other device for future reference. If you have any queries regarding these Terms and Conditions, please contact us at enquiry@onezhop.com. 

1.6.OneZhop may revise and update these Terms and Conditions at any time without prior notice. Every time you engage in a Transaction (see Clause 2 below), the Terms and Conditions in force at the time of the Transaction will apply to the Transaction. Thus, please visit this page frequently to ensure that you are aware of the Terms and Conditions applicable to the Transaction. 

1.7.Before you may use any of the Services, you will be asked to read, accept and agree with these Terms and Conditions, as well as with OneZhop's Terms of Use and Privacy Policy, failing which you will not be permitted to access and use any of the Services.

2.OneZhop'S Role

2.1.OneZhop provides, through the Website, an online platform that allows registered users (collectively referred to in these Terms and Conditions as you, or User, or Users) to buy and propose to buy (in which context Users are also referred to as Buyer or Buyers), and, upon prior approval from OneZhop (Clause 4.1 below), to sell and to propose to sell (in which context Users are also referred to as Seller or Sellers), new or pre-owned luxury clothes and goods (Product or Products). OneZhop offers, through the Website, the following services (Services):

(i)The listing of Sellers' Products on the Website to offer them for sale ("Website Listing"). Website Listing of a Product occurs as soon as it is offered for sale on the Website and a Buyer can place an order to purchase that the Product through the Website;

 (ii)OneZhop’s Butler Service for Sellers (see Clause 3 below); 

(iii)Allowing Buyers to place offers through the Website for the purchase of Sellers' Products; (iv)Entering, on Sellers' behalf and as the Sellers agent, sale and purchase transactions with Buyers (Transaction or Transactions); 

(v)Carrying out the Transactions;

 (vi)Allowing Seller and Buyers to donate to partnered charities; 

(vii)Allowing Seller and Buyers to use the Website's message board and social networking; and (viii)Providing any other services offered on the Website from time to time.

2.2.Subject to what is provided in Clause 10 below, OneZhop reserves the right to terminate the provision of the Services to you at any time, without notice and for any reason. You acknowledge that, if you fail to comply with these Terms and Conditions, Onezhop may remove you from the Website and/or take legal actions against you.

A.Terms And Conditions Applicable To  Sellers

3. OneZhop'S Buttler Service

3.1.OneZhop currently offers one service to Sellers, known as the "Butler" Service.

 3.2.Under the Butler Service:

(i)You shall be responsible for:

(a)Ensuring that the item is cleaned prior to collection by OneZhop, unless you would like OneZhop to assist you with dry cleaning at an extra charge; and

 (b)Preparing the item for collection by OneZhop, including to ensure that is adequately and securely packaged; 

(c)Ensuring that the item is ready for collection at the agreed time and date. If the first attempt of collecting items from you is unsuccessful because of factors within your own sphere (e.g. no one answers the door), OneZhop reserves the right to charge you for collecting your items.

(ii)OneZhop shall be responsible for:

(a)Collecting the item from you, unless you are a Non-Hong Kong Seller (see Clause 11 below); (b)Dry cleaning the item, if requested by you, at an extra cost to be determined on a case by case basis. OneZhop accepts no liability for any damage suffered during dry cleaning (e.g. shrinkage or colour loss);

 (c)Steaming or pressing the item, if required, prior to photographing it;

 (d)Professionally photographing the item, up to eight different angles;

 (e)Selecting two photographs of the item to be used as the main display photographs on the Website;

 (f)Determining or, if requested by you, assisting you in determining the selling price at which a Product will be listed on the Website for sale ("Initial Selling Price") and whether to subsequently reduce that price; 

(g)The description of a Product that will be listed on the Website for sale ("Product Description"); 

(h)Website Listing of a Product; 

(i)Providing extra Product exposure with additional marketing and photo shoots, where possible; (j)Managing the sale of a Product, including communicating with the Buyer;

 (k)Storing the Product safely in a temperature-controlled environment until dispatch for delivery; (l)Supplying packaging, where necessary, for the Product's delivery to the Buyer; and (m)Delivering the Product to the Buyer. OneZhop will bear the costs of delivering the Product to the Buyer, provided the delivery address is located in Hong Kong. If the Buyer's shipping address is located outside of Hong Kong, the Buyer shall bear the shipping fee (see Clause 17.1 below).

3.3.Special provisions regarding collection and delivery apply for Sellers whose address for collecting a Product is located outside of Hong Kong ("Non-Hong Kong Sellers") (see Clause 11 below).

4.Listing Request

4.1.Only Users who have been pre -approved by OneZhop can be Sellers. Please visit the Frequently Asked Questions (FAQ) section for details of:

(i)The pre-approval process for Sellers; and 

(ii)The process of selecting and getting Products approved for Website Listing ("Pre-Listing Process").

4.2.The Pre-Listing Process commences upon receipt by OneZhop of your proposal that OneZhop shall list certain items on the Website to offer them for sale on your behalf through the Website ("Listing Request").

 4.3.Please note that:

(i) To be eligible for entering the Pre-Listing Process and Website Listing, items must comply with any provisions in OneZhop's Terms of Use and their sale must not be prohibited otherwise by law; 

(ii) OneZhop only accepts items for entering the Pre-Listing Process and Website Listing from brands that are included in OneZhop's Brand List. OneZhop may change the Brand List at any time and without notice;

 (iii) Website Listing of Products is subject to verification and exclusive approval of OneZhop; and (iv)All Products which OneZhop lists on the Website for sale, are being offered for sale and sold by OneZhop on behalf of the Seller. Title in a Product remains with the Seller until a Product has been sold and delivered to the Buyer (see also Clause 17.5 below).

4.4.By submitting a Listing Request to OneZhop, you represent and warrant to OneZhop and other Users that:

(i)You are over 18 years of age;

(ii)You have the legal right to make a Listing Request in accordance with these Terms and Conditions, and in particular that you are fully authorised to sell the items included in the Listing Request, whether on your own or someone else's behalf without any further permission; 

(iii)The items do not violate any laws, statutes or regulations, and may be lawfully sold to others; (iv)The items are clean, in a hygienic condition, and free from soiling;

(v)The items are free from infestations, such as insects, larvae, and other live organisms; (vi)The items do not violate OneZhop's Terms of Use; and

(vii)The items are fully authentic i.e. they are not counterfeited Products and you agree that OneZhop shall proceed in accordance with OneZhop's counterfeited items policy under Clause 13 below if OneZhop suspects, at any time after it has received an item from you, that the item may be counterfeited. If you are unsure whether an item is authentic, please do not include it in your Listing Request.

5. Pre-Listing Process

5.1.Upon receipt of your Listing Request, OneZhop will communicate with you to determine, among other things:

(i) The items which OneZhop is prepared to collect or, if you are a Non-Hong Kong Seller, to receive from you, for further examination as to their eligibility for Website Listing; 

(ii) Which of the items, after collection/receipt and further examination, OneZhop deems eligible for Website Listing as Products ("Eligible Item" or " Eligible Items") and which it deems not eligible or otherwise unsuitable ("Rejected Item" or "Rejected Items"); 

(iii) The selling price at which an Eligible Item will be listed on the Website as Product for sale ("Initial Selling Price") and its proper description ("Product Description") (see Clause 5.5 below);

 (iv) Whether to issue a confirmation that any Eligible Item concerned has been accepted as Product for Website Listing ("Listing Confirmation") or to reject any Eligible Item for Website Listing, in which case it shall be treated as Rejected Item (see Clause 5.7 below).

5.2. When communicating with OneZhop during the Pre-Listing Process regarding the Initial Selling Price and Product Description of any Eligible Item:

(i) You can make proposals as to the Initial Selling Price. OneZhop recommends, however, that you follow the pricing guidelines provided by OneZhop in the Frequently Asked Questions (FAQ) quest OneZhop to assist you in fixing the Initial Selling Price. If OneZhop considers that your proposed Initial Selling Price is too high, OneZhop reserves the right to propose a lower price. OneZhop will only process an item (i.e. photographing the Product and taking all other steps necessary to get the product ready for Website Listing) once the Initial Selling Price has been agreed between OneZhop and you. 

(iii) OneZhop will provide you with a proposed Product Description and will take into account any comments you may have. Size guides provided on the Website are only general size guidelines and, as such, they may not be accurate. Sizes may vary according to original merchandisers and to the territory for which the Products are destined. Product sizes that are stated on the Website are the sizes stated on their label of the original merchandiser. Unlabeled items will be described as 'without care label' on the Website along with the relevant Product measurements. If the size label is missing, the Seller must provide the size of the Product at the time it was originally bought. All sizes and measurements are approximate.

5.3. OneZhop shall be free to decide whether to accept or reject any Item for Website Listing at its sole and absolute discretion. Factors taken into account by OneZhop in making a decision in this regard include, among other things, the Product's desirability, pricing, condition, and timing. 5.4.OneZhop will use its best endeavours to return Rejected Items to you within 7 business days, or, if you are a non-Hong Kong Seller, within 14 business days from the day OneZhop informed you of its decision not to accept the Item for Website Listing. OneZhop will pay the shipping fee for returning Rejected Items to you, unless you are a Non-Hong Kong Seller in which case you shall be responsible for the shipping fee. OneZhop will only dispatch Rejected Items to non-Hong Kong Sellers, after OneZhop has received payment of the shipping fee.

6.Listing Confirmation And Website Listing

6.1. Once the following matters have been agreed between OneZhop and you, OneZhop will send you, by email, a Listing Confirmation, confirming:

(i) OneZhop's acceptance of the Eligible Item as a Product for Website Listing; (ii)The agreed Initial Selling Price; and (iii)The percentage of the selling price will be donated to any of OneZhop's Partnered Charities, if you have chosen to make such donation.

6.2. Upon receipt of the Listing Confirmation by you:

(i) An agreement between OneZhop and you to offer and, as the case may be, to sell, on your behalf, a Product on the Website, comes into existence. The agreement shall be governed by these Terms and Conditions which shall constitute the entire agreement between the Seller and OneZhop; 

(ii) You grant OneZhop the exclusive right to offer any relevant item as Product for sale on the Website, to advertise and promote it, and to sell it on your behalf; 

(iii) You agree and confirm not to offer any Item for which you have received a Listing Confirmation for sale through any other means, whether via other online platforms, by you personally, or otherwise, unless and until OneZhop has confirmed your Withdrawal Request (see Clause 8 below) or otherwise agreed that the Item be returned to you; and 

(iv) You acknowledge and accept that OneZhop does not promise or guarantee that OneZhop will be able to sell the Product on your behalf. 

(v) You acknowledge and accept that the copyright of the Product Description and in any photographs of the Product used to promote the sale of the Product, whether on the Website or otherwise, belongs to OneZhop.

6.3. Products will be listed once ready for Website Listing. OneZhop reserves, however, the right to postpone Website Listing of a Product in accordance with seasonal fashion trends and/or OneZhop's marketing strategies. 

6.4. If you wish that OneZhop returns an Item after you have received a Listing Confirmation for that Item, the provisions of Clauses 8.2 to 8.5 below apply.

7.Reduction Of Selling Price

7.1.Once a Product is listed on the Website, you can only reduce the selling price, but not increase it. You can reduce the selling price by emailing a request to OneZhop at enquiry@onezhop.com, stating your Product Code which you can find either under the Product Description on the relevant Product page or in My Accounts > My Sales, next to the Product concerned. If the selling price of a Product is reduced after Website Listing, the new price will be displayed on the Website together with the original price crossed out. A Product for which the selling price has been reduced will be added invariably to the "Further Reduced" section of the Website. Once a Product's selling price is reduced, you cannot reinstate the original price or otherwise increase the selling price. Any Product listed in the 'Further Reduced' section will be sold at the reduced selling price. 

7.2. If you notice any clerical or typographical errors, or any errors of similar nature regarding the selling price, you shall immediately inform OneZhop's Customer Service Representative at enquiry@onezhop.com and request a correction of the error.

8.Removal Of Products From The Website

8.1.If the Product is not sold within:

(i) 30 days from the date of Website Listing, OneZhop may, but does not have to, contact you and suggest reducing the selling price. OneZhop may only reduce the price if you agree. 

(ii) 3-6 months from the date of Website Listing, OneZhop shall be entitled to remove it from the Website at its sole discretion.

8.2. If you wish that OneZhop returns a Product to you before it is sold, you must submit a request to OneZhop that the Product be removed from the Website or, prior to Website Listing, that the Product not be listed ("Withdrawal Request''). Your Withdrawal Request must be made by email to enquiry@onezhop.com.com and state the Product Code which you can find under the Product Description on the relevant Product page or in My Accounts > My Sales, next to the Product concerned. Your Withdrawal Request becomes effective 2 business days after it is actually received by OneZhop. OneZhop will remove the Product from the Website, after OneZhop has processed your Withdrawal Request and ascertained that the Product remains unsold

8.3. If OneZhop receives a Withdrawal Request from you:

(i) Within 6 months from the date of the Listing Confirmation, you will be charged a fee of HK$300 per item ("Withdrawal Fee") which includes the shipping fee for returning the Product to you, unless you are a Non-Hong Kong Seller in which case the shipping fee will depend on the location of your delivery address and the number of Products to be returned to you. 

(ii) After expiry of 6 months from the Listing Confirmation (or from 3 months if OneZhop decides to withdraw it sooner), OneZhop will only charge you for the shipping fee for returning the Product to you. The shipping fee will depend on the location of your delivery address and the number of Products to be returned to you.

8.4. OneZhop will use its best endeavours to return the Product to you within 7 days business after receipt of our Withdrawal Request, provided OneZhop has received full payment of the Withdrawal Fee and, if applicable, shipping fee, and any other fees and charges that may be owed by you to OneZhop. OneZhop will invoice you for those fees and costs accordingly. 

8.5. If a Product is to be returned to you, whether because you made a Withdrawal Request or OneZhop decided to remove it from the Website, or otherwise, and OneZhop does not receive a response from you within 20 business days from the day OneZhop requested you to confirm delivery of the Product to you, you shall be deemed to have abandoned the Product and OneZhop shall be entitled to dispose of the Product as it sees fit, including but not limited to donating it to charity or selling it in its own name on the Website or otherwise.

9.OneZhop's Fee

9.1. OneZhop does not charge any commission for its Butler Service during the Pre-Listing Process and for or during Website Listing. 

9.2. OneZhop's commission for the Butler Service (see Clause 3 above) ("OneZhop's Fee") shall be 35% of the price at which the Product is actually sold ("Final Price"), unless otherwise individually agreed between you and OneZhop. Items selling at HK$15,000 or over will have a reduced fee, lower than 35% to be agreed between you and OneZhop. 

9.3. For fees and costs to be borne by you, if you decide to withdraw a Product from the Website before it has been sold, please see Clause 8 above.

10.Payments To Sellers

10.1.Once a Transaction is finalised and OneZhop has received payment for the Products from the Buyer, OneZhop will deduct OneZhop's Fee (see Clause 9 above), other applicable charges, and any donations to partnered charities (see Clause 23 below) from the Final Price ("Proceeds''). Payment of the Proceeds to you will be made directly by OneZhop. 10.2.OneZhop will notify you of any sold Products on the 10th day of every month, provided that OneZhop has received full payment from the Buyer by then and the time period for the Buyer to submit a Return Request has expired (see Clause 18.2 below). 

10.3. OneZhop will authorise payments of the Proceed to Sellers at the end of the month (following the Items Sold email). OneZhop will only authorise payment if:

(i) OneZhop has received payment from the Buyer; 

(ii) The Buyer has not confirmed by the last day of the previous month to be unsatisfied with the Product; and 

(ii) OneZhop has notified the Seller, on the 10th day of that month, the details of the payments it expects to receive.

10.4.The Seller has passed OneZhop their account details to be able to make payment. Local payments to any bank account in Hong Kong will be made directly to the bank account. For international payments to a bank account outside Hong Kong, OneZhop shall deduct a fee of HK$250 from the selling price in addition to OneZhop's Fee. OneZhop shall not pay for any additional bank charges you may incur for international bank transfers. 

11.Non-Hong Kong Sellers

11.1. If you are a Non-Hong Kong Seller (see Clause 3.3 above), you shall be responsible for delivery of the Product to OneZhop, at your own cost, after OneZhop has notified you which items, OneZhop is prepared to receive from you for further examination as to their eligibility for Website Listing. 

11.2. For fees and costs to be borne by a Non-Hong Seller who decides to withdraw a Product from the Website before it has been sold, see Clause 8 above shall apply. 

11.3. For payments to Sellers with a bank account outside of Hong Kong, see Clause 10.4 above.

12.Insurance

12.1. If your Products are stored at OneZhop's premises, your Products are covered by insurance against loss and or damage during the time of storage. If a Product is lost or damaged during the time it is stored at OneZhop's premises, OneZhop will fully reimburse you for the Product's actual listing price at the time the loss or damage occurred.  

12.2. Once a Product has been bought by a Buyer and handed over by OneZhop to the courier for shipping to the Buyer, the courier alone will be liable for any loss or damage to the Product and OneZhop shall not be liable, whether jointly or severally, for any loss or damage. If the Product is lost or damaged during shipment, OneZhop will liaise with the courier to negotiate, on your behalf, the most favourable reimbursement. This Clause 12.2 shall not apply if shipping of the Product to the Buyer was arranged by you.

13.Anti - Counterfeit Policy

13.1.OneZhop is committed to its anti-counterfeit policy set out in this Clause 13. 

13.2.OneZhop will only accept authentic new or pre-owned luxury goods for Website Listing and will use its best endeavours to prevent Website Listing of fake or counterfeit merchandise of any kind. 

13.3. By submitting a Listing Request, you agree that OneZhop shall be entitled to inspect, analyse, and examine any Products received from you. If OneZhop suspects, at any time after it has received a Product from you, that the Product may be counterfeited, OneZhop shall be further entitled to request you to provide proof of purchase of the Product. If OneZhop is still not satisfied that the Product is authentic, OneZhop may bring the Product to external authenticators, experts in their field, for final assessments. 

13.4. If the Product is found to be counterfeited or its authenticity remains uncertain:

(i) OneZhop will reject the Website Listing of the Product concerned or immediately withdraw it from the Website, if OneZhop finds out about it only after Website Listing.

 (ii) OneZhop shall have the right to suspend or terminate your User Account, in its sole and absolute discretion, at any time and without notice. (iii)OneZhop reserves the right to report the incident to the relevant authorities and OneZhop will fully cooperate with the authorities in any investigation they may carry out. If requested to do so, OneZhop will provide the relevant authorities with your personal information as per OneZhop's Terms of Use and OneZhop's Privacy Policy. (iv)OneZhop shall have the right to inform your Invitees and the owners of the trade mark concerned. (v)OneZhop shall not refund any costs incurred by you, whether shipping fees or other costs.

13.5. If, after a Product has been sold, the Product is found to be counterfeited or, upon a complaint by the Buyer, its authenticity cannot be ascertained, you agree that OneZhop shall proceed in accordance with its Return and Refund Policy (see Clause 18 below) and you shall be liable to repay to OneZhop in full, within 7 business days from notification by OneZhop that the Product's authenticity could not be ascertained, the Proceeds you received for the sale of the Product concerned.

14.Termination Of Seller's User Account

14.1.You may terminate your User Account at any time. 14.2. However, if at the time you terminate your User Account:

(i)There are any Products listed on the Website by you, the provisions of Clause 8 above shall apply. 

(ii) OneZhop owes you any payments for sold Products, your account will only be closed after you those payments have been settled.

14.3. OneZhop reserves the right, at any time, in its sole and absolute discretion, without notice, and temporarily or permanently, to close the User Account of any Seller who:

(i) Requests, or procures, or attempts to procure, OneZhop to list counterfeited Products. (ii)Repeatedly withdraws Products from the Website which are still subject to the Withdrawal Fee (see Clause 8.3 above).

B.Terms And Conditions Applicable To Buyers

15.Placing Orders

15.1.The Website's shopping pages and Frequently Asked Questions (FAQ) are intended to guide you through the steps you need to take to place an order on the Website. The order process allows you to check and amend any errors or make any changes before submitting your order to the Website. You should always take the necessary time to read and check your order at each step of the order process and in particular before placing it. 15.2.All Products are offered for sale on the Website and sold on an "as is' ' basis. 15.3.All Products are sold strictly on a first come first served basis. This means that a Product will appear available on the Website until a Buyer has actually placed an order for that Product and irrespective of whether another Buyer has added that Product to that Buyer's shopping basket. Please note that if you log-out from your User Account, any items will be removed from your shopping basket. 15.4.After the order is placed, you will receive an email from OneZhop acknowledging receipt of the order. Please note that this does not mean that the order has been accepted by OneZhop. OneZhop will confirm to you by separate emails that OneZhop has:

(i) Accepted your order (Order Confirmation); and

(ii) Dispatched the Product ordered by you (Shipping Confirmation).

15.5. If OneZhop is, for any reason, unable to process the order or to ship the Product to you, OneZhop will inform you by email in which case the Order Confirmation is deemed cancelled. This includes the event that a Product is lost during shipment to you (for lost Products during shipment, see Clause 17 below). If you have already paid for a Product for which the Order Confirmation has to be cancelled, OneZhop will use its best endeavours to refund the payment to you within 7 business days.

16. Payment By Buyers

16.1.The selling prices of the Products are those listed on the Website, except in cases of obvious clerical or typographical errors, or any errors of similar nature. error (e.g. typos). If you notice any such errors, please inform OneZhop's immediately.  Customer Service Representative at enquiry@onezhop.com. 

16.2. Payment for the Products must be made by credit card, via Braintree (see also Clause 20 below). 

16.3. OneZhop will not issue dispatch any Products ordered by you until payment has been authorised by Braintree or any other relevant credit card merchant, as the case may be.

17.Shipment And Delivery

17.1. If your shipping address is:

(i) In Hong Kong ("Hong Kong Buyers"), shipping of purchased Products is free of charge. (ii)Outside Hong Kong ("Non-Hong Kong Buyers"), you shall bear the shipping fee for purchased Products. The shipping fee will depend on the shipping address, package size, and the delivery service selected by you.

17.2. OneZhop will use its best endeavours to deliver, but does not guarantee that it will deliver Products to Hong Kong Buyers within 2 business days from issuance of the Shipping Confirmation which will indicate the envisaged delivery date. If you are a Non-Hong Kong Buyers, longer shipment periods apply and these may vary. Buyers may also allow 1-2 days for processing if required.  

17.3. OneZhop uses trusted couriers to deliver the Products. If a Product is not delivered by the delivery date in the Shipping Confirmation, please contact OneZhop at enquiry@onezhop.com. If your shipment is lost, OneZhop will liaise with the courier to help track your parcel. If the item is declared lost indefinitely, the provisions of Clause 15.5 above shall apply). 

17.4. You are responsible for ensuring that the Product can be delivered at the address provided by you when placing your order. If the first attempt of delivery to you is unsuccessful because of factors within your own sphere (e.g. no one answers the door), you shall be liable for any additional costs incurred for each additional delivery attempt. 

17.5.Title and risk of loss will pass to you on delivery of the Products to you. A Product is deemed to be delivered to you when you sign for delivery of the Product.

18.Returns And Refunds Policy

18.1. Your rights in relation to requesting to return or relist a Product depend on only the product is not authentic. by email to enquiry@onezhop.com.com. We provide you a refund solution. 18.3.Upon receipt of a Return Request or Relisting Request from you, OneZhop will examine the request and, if OneZhop concludes, that the Product concerned may be returned or relisted, send you a notification requesting you to return the Product to OneZhop within 5 business days or, if you are a non-Hong Kong Buyer, 10 business days from the date of the notification. 18.4.OneZhop will only further consider and process a Return Request or Relisting Request if:

(i)The Product is returned with the designated Refund Form and any original wrapping, boxes or other packaging, within 5 business days or, if you are a non-Hong Kong Buyer, 10 business days from the date of the notification requesting you to return the Product to OneZhop. 

(ii)The Product is returned in the same condition in which it was dispatched to you, and if the Product is shoes, that the shoes have not been worn; 

(iii) OneZhop's tags are still attached to the Product and have not been altered or temporarily removed from the Product.

18.5. If you are entitled to a refund, OneZhop will use its best endeavours to arrange for the refund via Braintree within 21 business days. For payment of shipping fees, please see Clause 21.1 below).

Returns of Refundable Products

18.6.  If you bought a Refundable Product, you may request a refund if:

(i) OneZhop receives your Return Request in accordance with Clause 18.2 above; and 

(ii) The Product is returned to OneZhop in accordance with Clause 18.4 above.

Relisting of Non-refundable Products

18.7. If you bought a Non-refundable Product, you may relist the Product on the Website for resale at an extra charge of HK$300 per Product, provided that:

(i) OneZhop receives your Relisting Request in accordance with Clause 18.2 above; and

 (ii) The Product is returned to OneZhop in accordance with Clause 18.4 above.

18.8. Once ready, OneZhop will relist the Product on the Website at the original price paid by you for it, or at a lower price if you choose to reduce price. If you may withdraw a relisted Product from the Website before it is sold in accordance with the withdrawal provisions applicable to Sellers under Clause 8 above. 

18.9. If the relisted Product is sold, OneZhop will not charge you any commission and for shipping of the relisted Product to the Buyer. 

18.10.Unless you have been approved as a Seller, you shall not be permitted to submit Listing Requests for other Products, nor shall you become entitled to invite Invitees as Sellers or sell any other Product.

Justified returns of Non-refundable Products

18.11. If you bought a Non-refundable Product, you may nevertheless request a refund if you claim:

(i) The Product has a material fault that has not been disclosed on the Website; 

(ii) The Product significantly differs from the image or description on the Website;

(iii) The Product is not of the size stated on the Website; or 

(iv) The Product is not fully authentic, i.e. it is counterfeited.

18.12. OneZhop will grant a full refund, if:

(i) OneZhop receives your Return Request in accordance with Clause 18.2 above, or within 48 hours from your discovery that the Product is counterfeited; and 

(ii) The Product is returned to OneZhop in accordance with Clause 18.4 above; and 

(iii) OneZhop is satisfied, to its sole and absolute discretion, that your claim is valid.

19.Termination Of Buyer's User Account

19.1.You may terminate your User Account at any time, unless there are any Transactions pending or you any payments from you to OneZhop remain outstanding.

C.Terms And Conditions Applicable To Buyer's And Sellers

20.Processing Of Payments

20.1. All payments made by you for the use of the Services are processed by OneZhop via Braintree or any other payment methods indicated on the Website from time to time. OneZhop will be the merchant of record. All credit card holders are subject to validation, checks and authorization by the card issuer or Brain tree. If the issuer of your payment card refuses to authorise payment to OneZhop, OneZhop will not be liable to you for any delay or non-provision of the Services. 

20.2.The normal processing time for each payment is 7 to 30 business days after all requirements for making payment have been met.

21.Shipments

21.1.OneZhop pays for shipment of Products except for:

(i) Shipments to OneZhop during the Pre-Listing Process from Non-Hong Kong Sellers; (ii)Shipments to non-Hong Kong Buyers (see Clause 17 above); 

(iii) Shipment of Products being returned to OneZhop, whether for claiming a refund or requesting relisting, except for shipments of Products being returned by the Buyer if the Products are counterfeited (see Clause 18 above).

21.2. Shipping fees are stated clearly at check out and in the Frequently Asked Questions (FAQ) section. Applicable shipping fees may change from time to time without any notice.

22.Taxes And Other Charges

22.1.Once the Product is sold, Seller and Buyer shall be responsible to determine whether import duties, taxes, levies or other charges are applicable to their Transaction. 

22.2. OneZhop shall not be liable for non-compliance or breaches by Users of the applicable laws, statutes, or regulations of the country where to which a Product is destined and/or delivered. 

22.3.OneZhop will not grant any refund for Products that cannot be delivered to a Buyer because import duties, taxes, levies or other charges remain unpaid.

23. Charity Donations

23.1. OneZhop reserves the right to donate 5% of its net profits to any of its Partnered Charities. OneZhop will use its best endeavours to pay the charities approximately every 6 months. 23.2.Sellers may choose to donate to any of OneZhop's Partnered Charities before OneZhop issues a Listing Confirmation. The donation amount will be deducted from the Net Selling Price which Sellers will receive for the sale of their Product(s). (see also Clause 9.2 above). 23.3.Buyers may choose to donate to any of OneZhop's Partnered Charities at check out when placing an order for a Product. The donation amount shall be added to the purchase price and such donation shall be non-refundable. 

23.4. OneZhop reserves the right to change or remove any of its Partnered Charities without notice. If OneZhop is no longer partnered with a specific charity you have chosen to donate to, OneZhop will send you a notice to allow you to change the choice of your charity. If you do not wish to amend your choice, you may cancel your donation and you will not be charged for it when the Product is sold. 

23.5. If you require a receipt for your donation, OneZhop will pass your request to the relevant charity. However, you may be able to obtain a receipt only after the charity has received the donated amounts.

24.Events Outside OneZhop'S Control

24.1. OneZhop will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a Transaction that is caused by an Event Outside OneZhop's Control, as defined in Clause 24.2 below.

 24.2. An 'Event Outside OneZhop's Control' means any act or event beyond OneZhop's reasonable control including, but not limited to, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 

24.3. If an Event Outside OneZhop's Control takes place that affects the performance of any of OneZhop's obligations towards you:

(i)OneZhop will contact you as soon as reasonably possible to notify you of the occurrence of the Event Outside OneZhop's Control; and 

(ii)OneZhop's obligations under a Transaction will be suspended and the time for performance of its obligations will be extended for the duration of the Event Outside OneZhop's Control. Where the Event Outside OneZhop's Control affects OneZhop's delivery or return of Products to you, OneZhop will arrange a new delivery date with you after the Event Outside OneZhop's Control is over.

24.4. A Buyer may cancel a Transaction affected by an Event Outside OneZhop's Control which has continued for more than 30 days. To cancel the Transaction in such circumstances, the Buyer shall notify OneZhop. If the Buyer opts to cancel, the Buyer will have to return, at the Buyer's own cost, any relevant Products the Buyer has already received and refund the purchase price, if already. 

25.Governing Law And Dispute Resolution

25.1.The construction, validity and performance of OneZhop's Transaction Policy together with all our policies and procedures and all non-contractual obligations (if any) arising therefrom or connected therewith shall be governed by Hong Kong law. 

25.2. Any dispute, controversy, difference or claim arising out of or relating to OneZhop's Terms and Conditions for Sellers and Buyers or Terms of Use or Privacy Policy, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it (a Dispute) shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be Hong Kong law. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English. 

25.3. At any time before OneZhop has submitted either a Notice of Arbitration or an Answer to the Notice of Arbitration, as the case may be, in relation to the resolution of a Dispute, OneZhop, at its sole option, may elect by notice in writing to you that such Dispute shall instead be heard by the courts of Hong Kong or by any other court of competent jurisdiction. Following any such election, no arbitral tribunal shall have jurisdiction in respect of such Dispute. In the event that OneZhop serves a written notice of election in respect of a Dispute, you agree with OneZhop that the courts of Hong Kong shall have non-exclusive jurisdiction to hear and determine the Dispute and, for such purposes, irrevocably submit to the jurisdiction of such courts. Subject to Clause 25.2 above, nothing in this Clause 25.3 shall (or shall be construed so as to) limit the right of OneZhop to bring proceedings for the determination of a Dispute against you in any other court of competent jurisdiction, nor shall the bringing of such proceedings in any one or more jurisdictions preclude the bringing of proceedings by OneZhop in any other jurisdiction (whether concurrently or not) if and to the extent permitted by law. For the purposes of this Clause 25.3, you irrevocably waive any objection which you might now or hereafter have to the courts of Hong Kong being nominated as the forum to hear and determine any proceedings arising out of or in connection with OneZhop's Terms and Conditions for Sellers and Buyers or Terms of Use or Privacy Policy and you agree not to claim that any such court is an inconvenient or inappropriate forum.

26.Notices And Written Communications

26.1. Any notice to OneZhop must be in writing and, unless indicated otherwise in these Terms and Conditions, sent by email to enquiry@onezhop.com. Any notice or other written communication from OneZhop to you shall be deemed to be received by you if sent to the email address you have provided in your User Account or any other email address you have provided to OneZhop.

 26.2. Any such notice or written communication shall be deemed to be received by you 24 hours after the email is sent, whereby the date shall be determined according to the local time at the place of receipt.

27.Business Days And Time Periods

27.1. Where the "business day" is used in these Terms and Conditions, it shall mean any day except Saturday, Sunday, and public holiday in Hong Kong. 

27.2. If a deadline would fall on a day that is not a business day, then the deadline shall fall on the following business day.

 27.3. In these Terms and Conditions a "month" means a period of time beginning on the day of the relevant event and ending at the end of the day with the corresponding date in the following month (e.g. 13 February to 13 March).section. 

Last updated: February 27, 2020