Support
Frequently Asked Questions
What brands and conditions do we accept?

OneZhop accept all brands from our brand list. For those which are not available in the list, please send us an enquiry form. Moreover, authentic products in good condition, with minor damages, stains or dirt, are accepted. If any receipts are available, please also provide them to us so as to prove their authenticity.

What are your delivery options?

Same as our returning options, you can choose different options either by collecting at your door or direct pick up from our office. You can simply choose the optimum deliver method and tell us your choice. 

Our location:

Room A10, 11/F, Genesis, 33-35 Wong Chuk Hang Road, Hong Kong 

What if I don't have enough points to shop?

The easiest way is giving us your preloved fashion items. However, you and your friends can also transfer Z points among each other if both of you have joined our premium membership. Referral and Birthday points will be added to *premium membership as well. 

*Details are shown in the “Join the Club” session 

How do I track my order?

Once we start delivering your product, we will send you an email with the information of the courier the invoice number. You can simply track your product on their website.

How do I return an item?

You can return an item in different ways, by choosing to *collect at your door or direct return it to us at our office. You can simply choose the optimum return method and tell us your choice.

 

Our location:

Room A10, 11/F, Genesis, 33-35 Wong Chuk Hang Road, Hong Kong 

*Shipping cost ($50) will be charged if you choose to collect at your door. 

Why do I need to join premium membership?

You can enjoy numerous benefits from Free Evaluation, Free Trade and Buy, Free Shipping, 14 days Product Exchange Window, Cheaper Handling Fee, Showroom Appointment to Consultant Service. Extra Z points can also be gained by Transfer, Birthday and Referral points.

Enquiry Form

Interested in our service? Book an appointment or let us know your question!

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